Saxon Machinery Services LTD Privacy Policy


Last Modified: 19 October 2026


Introduction

This Privacy Policy outlines Saxon Machinery Services LTD (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at https://www.saxonmachineryservices.co.uk (“Site”), or otherwise share personal information with us, including by telephone, email or website enquiry forms (“Users”).

Company Name: Saxon Machinery Services LTD
Company Number: 16913998
Registered Office: Unit 8C3, Sir Francis Ley Industrial Park, Derby, DE23 8XA
Email: info@saxonmachineryservices.co.uk
Telephone: 07768 343002


Grounds For Data Collection

Processing of your personal information, meaning information which may allow you to be identified, is necessary where:

  • We need to provide services you have requested.
  • We need to take steps before entering into a contract with you.
  • Processing is necessary for our legitimate business interests.
  • We need to comply with legal, financial or regulatory obligations.
  • You have provided consent for a specific purpose where consent is required.

We only collect and use personal information where we have a lawful basis for doing so.

We encourage users to read this Privacy Policy carefully so that they understand how their information may be collected and used.


What Information Do We Collect?

We may collect both non-personal and personal information from users.


Non-Personal Information

Non-personal information may include technical and usage information collected when you use the Site.

This may include:

  • Browser type
  • Operating system
  • Device type
  • Language preferences
  • Access times
  • Pages viewed
  • Website navigation
  • Clicks and interactions
  • General website usage data

This information helps us understand how visitors use our website and allows us to improve its performance and usability.


Personal Information

Personal information may include:

  • Your name
  • Company or business name
  • Email address
  • Telephone number
  • Business or site address
  • IP address
  • Information about your device
  • Details about machinery or equipment
  • Information about repairs, servicing or other work required
  • Details included within enquiries or correspondence
  • Any other information you voluntarily provide to us

Our website does not currently require users to create an online account or register for membership.


How Do We Receive Information About You?

We may receive personal information from a number of sources, including:

  • When you voluntarily provide your details through a website enquiry form.
  • When you contact us by telephone or email.
  • When you request a quotation, repair, service or other support.
  • When you become a customer of Saxon Machinery Services LTD.
  • When you use or access our website.
  • From website analytics and technical service providers.
  • From publicly available business information or registers where appropriate.

How Do We Use Your Information?

We do not sell or rent your personal information.

We may use information for the following purposes:

  • Responding to enquiries.
  • Providing information about our services.
  • Providing quotations.
  • Arranging breakdown visits, repairs, servicing or other work.
  • Communicating with customers regarding ongoing work.
  • Providing technical information and customer support.
  • Maintaining customer and business records.
  • Processing invoices and payments.
  • Complying with legal, financial and regulatory obligations.
  • Improving our website and services.
  • Analysing how visitors use our website.
  • Protecting our business and website from misuse, fraud or security threats.
  • Sending service-related communications.
  • Sending marketing communications where permitted by law or where appropriate consent has been obtained.

We may also share personal information with trusted third parties where necessary to operate our business or provide our services.


Sharing Your Information With Third Parties

We may share personal information with trusted third-party service providers where necessary.

These may include:

  • Website hosting providers
  • IT and technical support providers
  • Accountants and professional advisers
  • Banking and payment providers
  • Website analytics providers
  • Suppliers
  • Subcontractors where required to complete work
  • Professional advisers
  • Government authorities or regulatory bodies where legally required

Third parties processing personal information on our behalf are expected to protect that information appropriately and only process it for authorised purposes.


We may also disclose information where we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or regulations.
  • Respond to a lawful governmental request.
  • Prevent or investigate suspected fraud or illegal activity.
  • Protect our legal rights.
  • Protect the safety or property of Saxon Machinery Services LTD, our customers or third parties.
  • Establish, exercise or defend legal claims.


Your Rights

Under applicable UK data protection legislation, you may have the right to:  Pasted markdown

  • Request confirmation of whether we process your personal information.
  • Request access to personal information we hold about you.
  • Request a copy of certain personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to erase personal information in certain circumstances.
  • Object to certain types of processing.
  • Ask us to restrict the processing of your information.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

These rights are not absolute and may be subject to legal or regulatory requirements.

To exercise any of these rights, contact:

Saxon Machinery Services LTD
Email: info@saxonmachineryservices.co.uk
Telephone: 07768 343002


Retention

We will retain personal information for as long as reasonably necessary to provide our services and meet our legal, financial, contractual and regulatory obligations.

Retention periods will depend on:

  • The type of information collected.
  • Why the information was collected.
  • Whether we have an ongoing business relationship with you.
  • Legal, tax and accounting requirements.
  • Whether information may be required to establish or defend legal claims.

Records relating to customers, invoices, transactions and completed work may be retained for the period required by applicable legislation.

When information is no longer required, we will securely delete or anonymise it where appropriate.

We may also correct or update incomplete or inaccurate information where necessary.


Cookies

Our website may use cookies and similar technologies.

A cookie is a small file stored on your device when you visit a website. Cookies can help websites operate properly, remember preferences and provide information about how visitors use the website.

Our website may use the following types of cookies:


Session Cookies

Session cookies are stored temporarily while you browse the website and are normally deleted when you close your browser.

These cookies may be necessary for the normal operation of the website.


Persistent Cookies

Persistent cookies remain on your device for a specified period.

They may be used to remember settings or preferences between visits.


Third-Party Cookies

Some website features or analytics services may use cookies provided by third parties.

These may help us understand website traffic, performance and visitor behaviour.

Where required by law, non-essential cookies will only be used after you have provided appropriate consent.

You can also control or remove cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of the website.


Analytics

We may use website analytics services, including services such as Google Analytics, to understand how visitors use our website.

Analytics information may include:

  • Pages visited
  • Time spent on the website
  • Browser type
  • Device type
  • Approximate location
  • Traffic sources
  • Interactions with website content

We use this information to understand website performance and improve our services.

Where analytics services rely on non-essential cookies, they will only be activated where appropriate consent has been obtained.


Third-Party Collection Of Information

This Privacy Policy relates to information collected and processed by Saxon Machinery Services LTD.

If you follow a link from our website to another website, that third party may have its own privacy policy and data collection practices.

We are not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.


How Do We Safeguard Your Information?

We take reasonable steps to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

We use appropriate technical and organisational measures designed to protect the information we collect and retain.

Where third parties process personal information on our behalf, we expect them to maintain appropriate security standards.

However, no website, email system or method of electronic storage can be guaranteed to be completely secure.


Transfer Of Data Outside The UK

Some service providers used by our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection legislation.

This may include transferring information to countries recognised as providing an adequate level of protection or using approved contractual safeguards.


Advertising

We do not currently use the website primarily to serve third-party personalised advertising.

If this changes in the future and advertising or retargeting technologies are introduced, this Privacy Policy and our cookie information will be updated accordingly.


Marketing

We may use personal information such as your name, email address or telephone number to provide information about our services where we have a lawful basis to do so.

Where consent is required for marketing communications, we will obtain appropriate consent before sending them.

You may ask us to stop sending marketing communications at any time by contacting:

info@saxonmachineryservices.co.uk

If you unsubscribe from marketing communications, we may still contact you regarding:

  • Existing work
  • Quotations
  • Customer service matters
  • Invoices
  • Legal or administrative notices
  • Other communications necessary to fulfil our contractual or business obligations


Corporate Transactions

If Saxon Machinery Services LTD is involved in a sale, merger, restructuring, consolidation or transfer of business assets, personal information may be transferred as part of that transaction.

Any acquiring organisation would be expected to respect the rights and obligations described in this Privacy Policy and applicable data protection legislation.


Updates Or Amendments To This Privacy Policy

We may update or revise this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes to our website.
  • Changes to our services.
  • Changes to our business practices.
  • Changes to legal or regulatory requirements.

The most recent version will be published on our website and the date of the latest revision will be displayed at the top or bottom of the policy.

Continued use of the website after an updated Privacy Policy is published will be subject to the revised policy.


How To Contact Us

If you have any questions about this Privacy Policy, the personal information we hold about you or how your information is used, please contact:

Saxon Machinery Services LTD
Company Number: 16913998
Registered Office: Unit 8C3, Sir Francis Ley Industrial Park, Derby, DE23 8XA
Email: info@saxonmachineryservices.co.uk
Telephone: 07768 343002

You may also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.


Last Modified: 19 October 2026